New Zealand Diploma in IT Technical Support

UCOL - Universal College of Learning
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Course Info

Summary

Note: As a subsidiary of Te Pūkenga - New Zealand Institute of Skills and Technology, UCOL Te Pūkenga is committed to providing the best learning outcome for you. As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry. When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.

From 2023, UCOL Te Pūkenga and the programme you have enrolled in will become part of Te Pūkenga. So, if you join UCOL Te Pūkenga in 2023, you will be awarded Te Pūkenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.

This programme consists of 120 credits. The courses include;

Technical Support Fundamentals
Deliver organisational technical support based on best practice in IT service management.

ITIL, user needs analysis, user training, technical writing
Computer Fundamentals
Develop an understanding of the fundamentals of computer hardware, operating systems, and troubleshooting techniques.

Ubuntu (Linux), numbering systems, PC building and configuration
Network Fundamentals
Understand the fundamentals of computer networks as they currently exist in the industry and enable students to describe, test, and troubleshoot local area networks

TCP/IP, networking protocols, network topologies, network devices, WireShark
Information Systems Fundamentals
Develop expertise in business information systems fundamentals and essential components of the ICT profession

Cloud computing, collaboration technologies, business systems, IT history
Systems Analysis Fundamentals
Gain fundamental knowledge relating to the principles of systems analysis and systems requirement elicitation techniques

Visual Paradigm, Requirements management, Use case modelling, Process modelling, Data modelling
Web Fundamentals
Develop foundational expertise in the fundamentals of web development and enable the production of quality websites

HTML5, CSS3, JavaScript, JavaScript Libraries and Frameworks (JQuery, BootStrap, Angular)
Programming Fundamentals
Gain fundamental programming knowledge and application of programming techniques to develop quality software

Visual C#, .NET Framework, Visual Studio, Testing, Debugging, SDLC
Data Fundamentals
Build broad operational knowledge of database design and administration

Microsoft Access, Microsoft SQL Server, SQL Queries, data administration

Career Outcomes

Web developer
Desktop support
User support
Network technician
Applications specialist
Database administrator
Service technician
Programmer
To find out more about possible job prospects and salaries for ICT Architects and Administrators, see careers.govt.nz

About Course
Course Credential

Diploma

Application Deadline

N/A

Course Availibility

Open

Course specific Intake

Academics, GPA

English requirements

IELTS: IELTS Academic score of 5.5 with no band score lower than 5 (or equivalent including TOEFL). TOFEL: PTE: 0

Course Duration

1 year

Tuition Fees

NZD$ 0.00

*Price shown is for indicative purpose, please check with institution

IMP Notes

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Location

Palmerston north central

Scholarships

Here are some scholarship that are available at The UCOL - Universal College of Learning.

Combined Adrienne Marshall English Scholarship and Barry Marshall Science Scholarship

Value of scholarship

Tuition Fee Scholarship

Application details:

For further details, please contact the university website.

Eligibility requirements
  • Be students at the Beijing Huija Private School;
  • meet all entry requirements normally applied to the English Language Bridging course and the Bachelor of Science1 course;
  • not be Australian citizens or permanent residents of Australia; and
  • be liable for international full fees.
Who can apply:

All international

Combined Adrienne Marshall English Scholarship and Barry Marshall Science Scholarship

Value of scholarship

Tuition Fee Scholarship

Application details:

For further details, please contact the university website.

Eligibility requirements
  • Be students at the Beijing Huija Private School;
  • meet all entry requirements normally applied to the English Language Bridging course and the Bachelor of Science1 course;
  • not be Australian citizens or permanent residents of Australia; and
  • be liable for international full fees.
Who can apply:

All international